K-12 Device Repair Services for School Districts
Fast, reliable repairs for Chromebooks, iPads, MacBooks, and laptops—returned clean, charged, and ready for the classroom.
Submit a repair in minutes through our portal, ship with a prepaid label, and receive devices back ready for students and staff.
Trusted by Districts Nationwide
School Districts Served
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Devices Repaired in 2025
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first-pass repair success rate
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Certified Device Repair
Trusted by Districts Nationwide
Simplifying Device Repairs for K-12 Districts
Managing device repairs at scale is one of the biggest challenges for school technology teams.
In 1:1 programs, broken screens, battery failures, and accidental damage are inevitable. At the same time, IT departments must balance limited staff, tight budgets, and the daily demands of supporting classrooms.
Without an efficient repair process, districts often face:
- Devices sitting unused in tech closets
- IT teams overwhelmed with repairs
- Time-consuming parts sourcing
- Higher costs from replacing devices too early
Secured Tech helps districts simplify device repairs with fast turnaround times, flexible repair options, and tools designed specifically for K-12 technology teams.
How Districts Use Our Repair Services
Secured Tech offers several repair solutions designed to support school districts' needs.
Mail-In Device Repairs
- Secured Tech provides fast, reliable mail-in repairs for student and staff devices.
Technology teams can submit repairs through our repair portal, ship the device using a provided prepaid label, and our technicians handle the rest.
Accidental Damage Protection (ADP)
- For districts that want predictable repair costs, Secured Tech offers Accidental Damage Protection plans.
ADP coverage helps eliminate unexpected repair expenses while ensuring devices are repaired quickly and returned ready for the classroom.
- Optional Add-On Services to Our ADP Plans
Opt-In ADP
- With Opt-in ADP, guardians can purchase protection for student devices through a custom enrollment portal.
Guardians make a one-time payment for coverage against accidental damage, while Secured Tech manages enrollment and repairs—helping districts reduce repair costs and administrative burden.
Parts Closet ADP
- Some districts prefer to complete repairs in-house. Secured Tech’s Parts Closet ADP program supports these teams by providing an inventory of commonly used repair parts.
Districts receive an initial stock, report parts usage as repairs are completed, and Secured Tech handles restocking. This model allows districts to maintain control of repairs while simplifying parts sourcing and inventory management.
How school device repair works
Our Easy 3-Step Process
Submitting a repair with Secured Tech is quick and straightforward. Our repair process is designed to minimize downtime and make it easy for school technology teams to get devices repaired and back in the hands of students.
Step 1
Submit Your Repair Request
Visit the Secured Tech website and submit your repair request. In about 90 seconds, you can provide the information needed to begin the repair process.
Step 2
Print Label & Ship
After submitting your repair request, you’ll receive a prepaid shipping label on the next processing day (Monday or Thursday).
Once you receive the label, pack the device, attach it to the box, and ship it to Secured Tech.
Step 3
We Repair & Return
Our technicians perform a full diagnostic on every device we receive and will communicate with you if additional issues are identified.
Once the repair is complete, your device is shipped back clean, charged, and ready for use—typically within 7–10 days of receipt.
Secure. Simple. Reliable.
Why Districts Choose Secured Tech for Device Repair
School Professionals Claim Your Free
iPad or Chromebook Repair
Secured Tech is so confident that you’ll love our easy repair process and top-notch repairs that we offer every new customer a free iPad or Chromebook repair to test us out.
Manage Repairs with the Secured Tech Repair Portal
The Secured Tech repair portal gives school technology teams full visibility into their repair activity.
Through the portal, districts can:
• Submit repair requests
• Track repair progress
• View repair history
• Access financial records
This centralized system makes it easier for IT departments to manage repairs, monitor repair volume, and maintain organized records.
Extend Device Life
Keep student devices working longer with certified repairs and high-quality replacement parts. We help districts extend the lifespan of Chromebooks, iPads, and MacBooks—reducing replacement costs and maximizing your technology investment.
Minimize Device Downtime
Our fast, streamlined repair process helps get devices back into students’ hands quickly. From repair submission to return shipping, we minimize disruption so learning can continue without unnecessary delays.
Track Repairs Easily
Submit, monitor, and manage device repairs through our repair portal, giving your team clear visibility into repair status, history, and device performance.
Devices We Repair
Chromebooks
All major manufacturers—Dell, HP, Lenovo, Acer, Samsung, Asus, and more. Screen repairs, keyboard replacements, battery issues, and beyond.
iPads
All models and generations. Screen repairs, battery replacements, charging port issues, and more.
MacBooks
MacBook Air and MacBook Pro repairs including screen, keyboard, battery, and logic board issues.
Other K-12 Devices
Contact us for Windows laptops, tablets, and other education devices.
Services
Repair Services
Break/Fix Repairs
Common repairs for cracked screens, broken keyboards, damaged ports, battery failures, and other issues that take devices out of student hands.
Microsoldering
Advanced board-level repair for complex issues. We handle repairs that other providers can't, recovering devices that might otherwise be written off.
Component Replacement
Targeted repairs that replace specific components—extending device life without full device replacement.
Parts-Only
For districts with internal repair capacity, we provide reliable access
to quality parts so your team can handle repairs in-house.
What Makes Secured Tech Different
- Parts-Only or Full Repair
Choose the level of support that fits your district. Full school device repair service or parts-only for districts with in-house repair teams. - Microsoldering Capability
Advanced board-level repair that recovers devices other providers would reject. Complex K-12 device repairs handled in-house by certified technicians. - Quality Parts & Testing
Every repair uses quality parts, and devices are tested before return to ensure they're ready for student use. - Built for K-12 Schools
We understand 1:1 device programs, school year timelines, budget constraints, and the reality that every day without a device impacts a student. - Part of the Lifecycle
Device repair is one piece of how we support school districts. From deployment through retirement, Secured Tech is a long-term partner—not a one-time vendor.
Secured Tech has been an invaluable partner for our IT needs since 2023, including repair parts, hardware, and buyback solutions. Their reliability and accuracy are a given, and their commitment to tailored, budget-friendly solutions—never pushing unnecessary upsells—truly sets them apart.
Their customer care and expertise have been a significant asset to my role as Manager of Technology Operations.
Trisha Goetz
Manager of Technology Operations
Evansville Vanderburgh School Corporation
Where This Fits in the Device Lifecycle
The Secured Tech Technology Lifecycle
A closed-loop approach to long-term district technology care—turning device transitions into predictable value, reduced risk, and community impact.
Maintain
Ongoing protection, maintenance, and repair are essential to keep technology usable while minimizing disruption and cost.
Device repair keeps Chromebooks, iPads, and MacBooks functional during active use—extending device life and protecting your technology investment.
How Districts Work With Secured Tech
A flexible partnership that supports districts at any stage of the device lifecycle. Start with what you need. Layer additional support over time.
Core Programs
- Device Buyback
- Community Buyback℠
- Accidental Damage Protection
Services & Support
- Repair & Parts
- Accessories
- White Glove services
- Software & Reporting
- Full Lifecycle Support
Ongoing Partnership
- Dedicated partner
- Flexible implementation
- Clear plans & timelines
Related Services
Frequently Asked Questions
What devices do you repair?
We repair a wide range of K-12 student and staff devices, including iPads, Chromebooks, and other common school-issued devices. Our technicians handle everything from cracked screens and battery replacements to liquid damage and internal component repairs, helping districts extend the life of their technology investments.
How long do repairs take?
Most repairs are completed in about 7–10 days after we receive the device. Turnaround times can vary depending on the time of year and overall repair volume, but our team works hard to process repairs as quickly as possible and minimize downtime for students and staff. We do everything we can to get devices back into students’ hands as quickly as possible.
Do You Offer Accidental Damage Protection (ADP)?
Yes. Our Accidental Damage Protection (ADP) plans cover accidental damage such as drops, spills, and other common incidents. ADP plans include no deductible and unlimited claims, with free shipping both ways for repairs.
What is microsoldering?
Microsoldering is an advanced repair technique used to fix small electronic components directly on a device’s logic board. This process allows technicians to repair internal circuits rather than replacing the entire board, which can reduce costs and save devices that might otherwise be considered unrepairable.
Do you offer parts-only for in-house repairs?
Yes. For districts that prefer to perform repairs internally, we offer parts sourcing services. This eliminates the time and effort required to find compatible components. Parts orders typically have a 10–14 day lead time from suppliers, and a minimum order quantity may apply.
Can You Support Both Outsourced and In-House Repair Models?
Absolutely. Districts can choose the repair strategy that works best for them. Options include fully outsourced mail-in repairs, in-house repairs with parts support, or a hybrid approach that combines both.
Is there a warranty on repairs?
Yes. All repairs include a 90-day warranty covering parts and labor. After the initial 90 days, the same repair is covered with 50% lifetime coverage, giving districts long-term confidence in the quality of our work.
How do we ship devices?
Shipping devices for repair is quick and simple. Start by submitting a repair request through the Secured Tech repair portal. After your request is submitted, you’ll receive a prepaid shipping label on the next processing day (Monday or Thursday). Once you receive the label, pack the device, attach it to the box, and ship it to our repair facility.
When the repair is complete, we’ll ship the device back to you and provide tracking, with delivery typically arriving within 1–2 business days after shipment.
Keep Devices in Students' Hands
K-12 device repair services for Chromebooks, iPads, and MacBooks—from common break/fix to complex microsoldering.
Extend device life, minimize downtime, and reduce replacement costs with school device repair services built for districts like yours.
sales@securedtech.com
1-833-STS-1to1
securedtech.com
