Chromebook Repair for Schools & Districts
Secured Tech helps K-12 districts like yours keep Chromebooks working longer while reducing device downtime and the repair burden on IT teams.
Submit a repair in about 90 seconds, ship with a prepaid label, and receive the Chromebook back clean, charged, tested, and ready for students typically within a week of receipt.
Keep Chromebooks in Students’ Hands
Cracked screens, broken keyboards, aging batteries, and damaged charging ports can quickly fill a repair closet and drain a district’s spare pool.
Secured Tech manages diagnostics, repairs, parts sourcing, shipping, and reporting so your team can focus on the rest of your 1:1 program.
Chromebook Repair Options Built Around Your District
Every district manages repairs differently. Choose full-service mail-in repair, support for your in-house technicians, predictable accidental-damage coverage, or a combination that fits your team.
Mail-In Chromebook Repair
Submit through the portal, print the prepaid label, and ship the Chromebook to our Indiana facility. We diagnose, repair, test, clean, charge, and return it—typically within 7–10 days of receipt.
Accidental Damage Protection (ADP)
Insurance-backed coverage with no deductible, unlimited claims, and free two-way shipping for covered repairs.
Opt-In ADP
Guardians purchase protection for school-issued Chromebooks through a custom portal. Secured Tech manages enrollment and repairs.
Parts Closet ADP
Keep common Chromebook parts on hand for in-house repairs. Your district reports usage, and Secured Tech manages replenishment.
Parts-Only Support
Quality Chromebook replacement parts for districts with established in-house repair programs.
Chromebook Brands We Repair
Secured Tech supports the major Chromebook manufacturers
found across K-12 fleets:
Dell
HP
Lenovo
Acer
Samsung
Asus
Manage single-brand or mixed-OEM fleets through one repair process.
Chromebook Repairs We Handle
Screen and LCD Repair
Repair cracked screens and display failures that take Chromebooks out of circulation.
Charging Port Repair
Repair damaged charging ports and no-charge issues instead of replacing an otherwise usable Chromebook.
Component-Level Microsoldering
Repair small electronic components directly on the board. This advanced capability can recover Chromebooks that a component-swap-only provider might write off.
Keyboard Repair and Replacement
Address broken or nonfunctioning keyboards that prevent students from using their devices effectively.
Parts-Only Support
Source quality parts for district teams that complete Chromebook repairs in-house.
How it works
How Our Chromebook Repair Process Works
Step 1
Submit in the Portal
Open a repair request in about 90 seconds.
Step 2
Print Label & Ship
Receive a prepaid label on the next processing day, generally Monday or Thursday, then pack and ship the Chromebook.
Step 3
We Diagnose, Repair, and Return
Secured Tech performs a full diagnostic and flag additional issues before proceeding. The Chromebook returns clean, charged, tested, and ready for use. Typically within a week of receipt.
Track Every Repair in One Place
Use the Secured Tech repair portal to:
- Submit repair requests
- Track repair progress
- Review repair history
- Access financial records
Get a Chromebook Repaired, On Us
Every new K-12 district can send Secured Tech one Chromebook repair at no cost. Parts, labor, and return shipping are included, giving your team a chance to evaluate the process and repair quality before committing a budget.
Testimonials
Secured Tech has been an invaluable partner for our IT needs since 2023, including repair parts, hardware, and buyback solutions. Their reliability and accuracy are a given, and their commitment to tailored, budget-friendly solutions—never pushing unnecessary upsells—truly sets them apart.
Trisha Goetz
Manager of Technology Operations
Evansville Vanderburgh School Corporation
Frequently Asked Questions
How long does school Chromebook repair take?
Most repairs are completed within 1–5 business days after Secured Tech receives the device, depending on the severity of the repair and parts availability. This timeframe does not include shipping or return transit time. If additional time is needed, our team will communicate that before proceeding.
Which Chromebook manufacturers do you repair?
Secured Tech repairs all major Chromebook manufacturers, including Dell, HP, Lenovo, Acer, Samsung, Asus, and more. This makes it possible for districts with mixed-OEM fleets to use one repair partner and one workflow.
What types of Chromebook damage can you repair?
Secured Tech handles common break/fix work such as cracked screens, broken keyboards, damaged charging ports, and battery failures. Our technicians also perform internal component repairs and advanced board-level microsoldering for more complex issues.
How much does Chromebook repair cost for schools?
Cost depends on the Chromebook model, the type of repair, and the number of devices involved. Secured Tech diagnoses the device and communicates any additional issues before moving forward. Contact our Solutions team for pricing based on your fleet and repair needs.
Is there a warranty on Chromebook repairs?
Yes. Secured Tech repairs include a 90-day warranty covering parts and labor.
Can Secured Tech support an in-house Chromebook repair program?
Yes. Districts can choose parts-only support, Parts Closet ADP, fully outsourced mail-in repair, or a hybrid approach. This allows your team to keep routine work in-house while sending more complex repairs to Secured Tech.
How do we ship Chromebooks for repair?
Start by submitting a repair request through the Secured Tech portal. We send a prepaid shipping label on the next processing day, generally Monday or Thursday. Pack the device, attach the label, and ship it to our repair facility. When the repair is complete, we return the Chromebook and provide tracking.
Can you repair Chromebooks past their AUE date?
Secured Tech can continue supporting out-of-warranty and past-AUE Chromebooks when parts and repair options remain available. Component-level repair can also extend the useful life of devices that might otherwise be retired. When repair no longer makes financial sense, Secured Tech can help the district evaluate Device Buyback.
Do you work with individual repairs or bulk Chromebook repairs?
Both. Districts can send repairs one device at a time or coordinate larger repair volumes. Our team can help build a workflow around your fleet, staffing, purchasing process, and school-year timelines.
Ready to Simplify Your Districts Chromebook Repair?
Tell us about your Chromebook fleet, the manufacturers you support, and the issues your team sees most often. Secured Tech will help you choose the right mix of mail-in repair, parts support, and accidental-damage protection for your district.
Ready for a Quote?
Get started with a free repair. Tell us your fleet size and what’s breaking most often, and our Solutions team will walk you through what your repair spend could look like with Secured Tech.